Terms and conditions
The terms and conditions below explain the rights you as a customer are entitled to.
By visiting or shopping at thecraftycapricorn.co.uk you accept the following conditions.
Damaged or faulty products
I take great care when packaging your items to ensure their safe arrival, if however in the unlikely event your parcel does arrive damaged or faulty please contact me within 7 days of receipt along with photos of the damaged products.
Refunds
If for any reason you are not completely happy with your purchase please contact me via email at [email protected] within 7 working days of receiving your product.
Non custom items must be returned within 14 days after the first point of contact.
With the exception of faulty items or goods damaged in transit I am not responsible for the return postage or any other cost associated with the return of an item.
I recommend that you obtain proof of postage in case your parcel fails to reach me for any reason. If the item is not returned in its original condition or is damaged due to careless packaging you will not be entitled to a refund due to loss in value.
Any refund issued will be processed within 14 working days via the original payment method.
Custom orders
Unless damaged or faulty custom orders are non refundable.
When ordering a custom piece please ensure the details are correct, as once I have started your order I cannot make changes. Refunds will not be issued for incorrect details given at the time of ordering. If you have made a mistake please contact me as soon as you notice and if your order has not been started I will be happy to change it.
Mistakes made on your part will not be refunded.
Please note that The crafty Capricorn retains the right to all designs for future work unless agreed otherwise.
Product information
All my products are handmade to order, unless stated otherwise this means they may not be an exact replica of the image shown.
Wood products
With regards to all wood products wood is a natural material it will contain knots and vary slightly in colour, shape, texture and finish. Slight imperfections such as knots, wood grain and texture are not classed as faults being a natural product I feel these add to the beauty of the product.
Because wood is a natural product it can react to changes in the environment such as temperature and humidity and discolouring or cracking can appear over time so it is best to keep them out of direct sunlight and away from heat sources such as radiators.
These products are NOT toys although they make lovely decorations for your children please keep them out of reach.
Framed artwork
Frames are supplied with a glass front so care is to be taken when handling and around small children.
For my paper cuts although I use high quality acid free paper which offers excellent resistance to ageing and light it is still recommend you do not hang your finished piece in direct sunlight or close to excessive heat sources such as fireplaces or radiators.
All frames are carefully packaged into a sturdy foam lined box. Please note the foam inside the box may discolour over time when exposed to sunlight, as much as I try to keep them safely packed away into a dark cupboard sometimes this does occur slightly at the edges of the box which is unavoidable and does not affect the functionality of the packaging.
These terms and conditions are subject to change. I will notify customers via the website of any changes made. These terms and conditions are effective from 10/07/2023